Donations made to Nerog Life Care & Research Foundation are voluntary contributions. Once a donation has been successfully processed, it is generally non-refundable except in cases of verified transaction errors or other circumstances approved by the Foundation.
Nerog Life Care & Research Foundation appreciates every contribution made towards its charitable and social work. Donations are made voluntarily and may be allocated towards the Foundation's programs, activities and operational requirements.
Because funds may be committed or utilised after a donation is received, successfully processed donations are generally not eligible for cancellation or refund.
A refund may be considered where there is a genuine payment or transaction-related error. This may include:
Refund requests are reviewed individually and approval is subject to verification of the transaction.
If the same donation amount has been charged multiple times for the same transaction due to a technical or payment processing error, the duplicate transaction may be considered for refund after verification.
The donor may be required to provide transaction references or other payment details to help us verify the duplicate payment.
If an incorrect amount was charged due to a technical or processing error, the donor should contact us as soon as possible with the relevant transaction details.
After verification, Nerog Life Care & Research Foundation may process an appropriate refund or correction where the error is attributable to the transaction or payment process.
To request a refund, please contact us using the details provided below and include sufficient information to identify the donation.
Providing complete and accurate transaction information helps us review the request more efficiently.
Once a refund request is received, the transaction may be verified with our internal records and, where applicable, the payment service provider.
If the refund is approved, it will generally be processed through the original payment method or through the applicable payment provider's refund mechanism.
The time taken for the refunded amount to appear in the donor's account may depend on the payment gateway, bank or card issuer and is outside the Foundation's direct control.
If recurring donations or scheduled contributions are available through our website, donors may request cancellation of future contributions.
Cancellation of a recurring donation will apply to future transactions after the cancellation request has been processed. Amounts that have already been successfully charged are subject to the refund provisions of this policy.
Where an eligible donation receipt or tax-related document has already been issued, any refund or reversal may require the corresponding records or documentation to be corrected or cancelled as applicable.
Any tax benefit associated with a donation is subject to applicable law and the donor's eligibility. Donors should consult a qualified tax professional for advice regarding their individual tax position.
Donations made online may be processed through third-party payment gateways or payment service providers. Payment processing, settlement and refund timelines may also be subject to the applicable provider's terms and procedures.
Nerog Life Care & Research Foundation is not responsible for delays caused solely by a bank, card issuer, payment gateway or other third-party payment service provider.
For refund, cancellation or donation-related queries, please contact us:
Nerog Life Care and Research Foundation
help@nlcrf.in
Innov8, 8th Floor, Bestech Business Tower, Sohna Rd, Park View City 1, Sector 48, Gurugram, Haryana 122018, India