Privacy Policy

1. Information we collect

We may collect information when you donate, volunteer, apply for a position, contact us, collaborate with us, participate in an activity, or otherwise interact with our website and services.

Information you provide directly: name, email address, phone number, address, postal details and other information you choose to provide through our forms or communications.
Donation information: information required to process donations and issue applicable receipts or records, including PAN or other details where required.
Application information: information submitted through volunteer, career, partnership, collaboration, awareness and other application forms.
Technical information: IP address, browser type, device information, pages visited, referring URLs and similar information that may be collected through website functionality or analytics.

2. How we use your information

We may use the information we collect to:

Process donations and maintain related records
Issue applicable donation receipts and documentation
Respond to volunteer, partnership, collaboration, career and general inquiries
Communicate with you about programs, events or activities where appropriate
Process applications and requests submitted through our website
Maintain organisational, administrative and financial records
Improve our website, programs, services and communications
Meet applicable legal, regulatory and compliance requirements

3. Donation & payment data

Donations made through our website may be processed through third-party payment gateway or payment service providers. Payment information may be collected and processed by the relevant payment provider according to its own terms, security practices and privacy policy.

Nerog Life Care & Research Foundation does not intend to store sensitive payment credentials such as full card numbers, CVV or net-banking passwords on its website servers. Where payment information is handled by a payment provider, that provider is responsible for processing the payment information within its systems.

We do not sell or rent your personal information. We may share information where reasonably necessary for legitimate organisational, operational or legal purposes, including with:

Payment service providers for processing donations or transactions
Service providers supporting website, technology, communications or operational functions
Professional advisers, auditors or consultants where reasonably required
Government, regulatory or law-enforcement authorities where disclosure is required or permitted by applicable law

We may also use aggregated or anonymised information for reporting, research, evaluation or communication purposes where individual identification is not reasonably intended.

5. Cookies & tracking

Our website may use cookies and similar technologies for essential functionality, preferences, security and analytics. These technologies may help us understand how visitors use the website and improve the user experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. Depending on the nature of the information and service, safeguards may include encrypted connections, access controls and restricted access to information.

However, no website, transmission method or electronic storage system can be guaranteed to be completely secure. If you believe your information has been accessed or used without authorisation, please contact us promptly.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain organisational records, to fulfil legal or regulatory obligations, resolve disputes, enforce agreements or protect our legitimate interests.

Donation, financial, accounting and other records may be retained for periods required under applicable laws and compliance requirements.

8. Children's privacy

Our website is not intended to knowingly collect personal information directly from children. Where our programs involve children or other vulnerable persons, information may be collected separately as part of the relevant program and handled in accordance with applicable consent, safeguarding and privacy requirements.

9. Your rights & choices

Subject to applicable law and legitimate record-keeping requirements, you may contact us to:

Request information about personal data we may hold about you
Request correction of inaccurate or incomplete information
Opt out of non-essential communications
Request deletion of personal information where there is no legal or legitimate reason for continued retention

Some information may need to be retained where required for legal, financial, regulatory or other legitimate purposes.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, organisational practices or applicable requirements.

Any updated version will be published on this page with a revised "Last updated" date. You should review this page periodically for changes.

11. Contact us

If you have questions about this Privacy Policy, wish to exercise a privacy-related choice, or believe your personal information has been handled incorrectly, please contact us:

Nerog Life Care and Research Foundation
privacy@nlcrf.in
Innov8, 8th Floor, Bestech Business Tower, Sohna Rd, Park View City 1, Sector 48, Gurugram, Haryana 122018, India